Often support staff is blocked by answering the same easy questions day by day. This is annoying and uses expensive resources.
You can free up resources in your support team by setting up a chatbot on your homepage. Save money and leverage the customer experience on your website.
After a short training it can answer all questions and can do more complex things like picking up an order as well.
Contact us for more information.
We set up a proof of concept for free! ( Limited offer until 28.02.2018 )
Chatbot for First-Level Support
The support hotline was heavily used with many simple and recurring questions. Customers did not like to use the FAQs section.
Based on artificial intelligence algorithms, a chatbot was created and integrated into the website: sms4.de. The chatbot can answer the most common questions, such as those related to registration, prices and plans. The system learns more over time.
Cost Savings: The costs for the support hotline were reduced significantly. As the system is constantly learning, after a few weeks there were almost no general questions that could not be answered.It also benefits users: they get answers to their questions right away, without having to email or call.
Contact us for your free proof-of-concept: firstname.lastname@example.org
I’d like to introduce some of our past project here in this blog. For a more detailled list please visit our homepage.
If you need a similar solution please contact us a for a free consultation.
Replacing a Paper-based Order Process with an App
To order production equipment on short notice from a service provider, a fax was sent, acknowledged, faxed back and signed off after fulfillment of the order, and then faxed one more time. In the end, everything had to be typed manually to create an invoice.
A hybrid app was developed that allows production staff to initiate short-notice special orders to a service provider. The service provider, as well as the department head, both have a website on their PCs where they can see, change and confirm orders in real time. With the press of a button, a monthly statement can be automatically generated.
Cost Savings: The new digital process has eliminated thousands of pages of paper per month. Time Savings: The new process works in real time, eliminating the need to type and edit forms. Invoices are generated automatically. Transparency: Each participant sees the current status of an order and those responsible can review a monthly overview.
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For more information about our services please visit www.alphaQuest.ca