How to save money with a chatbot

Often support staff is blocked by answering the same easy questions day by day. This is annoying and uses expensive resources.
You can free up resources in your support team by setting up a chatbot on your homepage. Save money and leverage the customer experience on your website.
After a short training it can answer all questions and can do more complex things like picking up an order as well.
Contact us for more information.

We set up a proof of concept for free! ( Limited offer until 28.02.2018 )

chatbot support roboter

alphaQuest Chatbot,

Chatbot for First-Level Support


The support hotline was heavily used with many simple and recurring questions. Customers did not like to use the FAQs section.


Based on artificial intelligence algorithms, a chatbot was created and integrated into the website: The chatbot can answer the most common questions, such as those related to registration, prices and plans. The system learns more over time.


Cost Savings: The costs for the support hotline were reduced significantly. As the system is constantly learning, after a few weeks there were almost no general questions that could not be answered.It also benefits users: they get answers to their questions right away, without having to email or call.


Contact us for your free proof-of-concept:

Replacing a Paper-based Order Process with an App

I’d like to introduce some of our past project here in this blog. For a more detailled list please visit our homepage.

If you need a similar solution please contact us a for a free consultation.

Replacing a Paper-based Order Process with an App



To order production equipment on short notice from a service provider, a fax was sent, acknowledged, faxed back and signed off after fulfillment of the order, and then faxed one more time. In the end, everything had to be typed manually to create an invoice.


A hybrid app was developed that allows production staff to initiate short-notice special orders to a service provider. The service provider, as well as the department head, both have a website on their PCs where they can see, change and confirm orders in real time. With the press of a button, a monthly statement can be automatically generated.


Cost Savings: The new digital process has eliminated thousands of pages of paper per month. Time Savings: The new process works in real time, eliminating the need to type and edit forms. Invoices are generated automatically. Transparency: Each participant sees the current status of an order and those responsible can review a monthly overview.


Poor digital transformation strategy? Poor leadership.


Innovation often fails on the management level. Why?

Digital transformations sometimes fail on the management level due to knowledge gaps, leading to flawed implementation. This can really jeopardize the success of a company.

Digitalization, Business Model Innovation, and Platforms.

  1. Digitalization: Make sure your management fully understands or recognizes the importance and chances of digitalization, e.g. if or why to connect your products.
  2. Business Model Innovation: Make sure your management is reconsidering, reviewing or developing innovative business models (e.g., Christensen, Johnson, & Kagerman, 2009; Gassmann, Frankenberger, & Csik, 2014): Who are your customers? What are you offering? How do you generate value? How do you generate profit? And how do you brand your innovation (e.g. Fetscherin & Heilmann, 2015)?
  3. Digital Platforms: Make sure your management is reconsidering, reviewing or developing the best platform (e.g., Van Alstyne, Parker, & Choudary, 2016) for your business model.

Poor strategy leads to poor leadership processes.

If the above mentioned three key factors are existing, and your company is on its way to digital transformation, your company potentially has to adjust leadership processes. Research suggests that old school leadership is not appropriate in order to lead digital transformation successfully (e.g., Barba-Sánchez, Martínez-Ruiz, & Jiménez-Zarco, 2017). Specifically, transformational leadership (e.g., Jonas, Meier, Boss, Heilmann, & Seiler, 2010; Judge & Piccolo, 2004) facilitates digital transformation (e.g. Alos-Simo, Verdu-Jover, & Gomez-Gras, 2017). It inspires people to achieve unexpected or remarkable results. It fosters new ideas, new ways, such as new business models, or potential digital platforms.

Guest Author:
Dr. Tobias Heilmann:
Tobias can help you to manage issues described in this article.

alphaQuest can help you to implement technical solutions for Industry4.0.